You have questions, we answer them

FAQ'S

How can I contact you?

We have our WhatsApp Business enabled +1 (786) 813-5817 or by DM.For any type of query info@eloahusa.com, leave us your email so you can receive exclusive discounts and early access to new collections

Do you make shipments? 

We make international shipments.By DHL to anywhere in the world 

What are the shipping times?

Once you make the purchase, we will work as quickly as possible so that your order is packed and shipped to you within the next 24 hours.Once this step is done, we will send via WhatsApp or email with the tracking number or link of the carrier.

How do I track my order?

Once your order has been shipped, you will receive an email with the tracking number, here you can monitor your delivery, while it is in transit.

How can I avoid problems with my size?

Our garments fit our customers, so we offer a size guide, which fit true to size. We know that the material of some garments fits differently and for this reason, we offer you advice on selecting your ideal size. Talk to us by Whatsapp or send us an email with the name of the garment and your bust, waist and hip measurements to our email eloahgirlsventas@gmail.com

Do you accept returns?

You must notify us of the reason for the return, taking into account our return policy and eligible protocol for all returned items: 

  • All garments must be returned within the next 7 days after purchase.
  • It must be in original condition, unused, undamaged, makeup-free, perfume-free and, above all, have all its original labels together with its packaging box.

Can I pay with PayPal, TDD, TDC?

NO, for your safety and ours at the moment our payment methods for the United States are ZELLE and CASHAPP.

How is your security online?

Your security is extremely important to us, your purchase is completely transparent and secure, we validate your order with constant monitoring, and by email you can request details of your purchase, eloahventas@gmail.com

Is there a physical store to buy?

We do have a physical store in Caracas and Miami.